FAQ

9. Frequently Asked Questions (FAQ)

Last updated: Today

How long does shipping take?

Orders are usually processed within 1 to 3 business days.

After dispatch, delivery generally takes 3 to 7 business days.

Delivery times are estimates and may vary during busy periods, public holidays, customs inspections or due to carrier delays.

Where do you ship from?

Some orders are shipped directly from our trusted suppliers.

This may include suppliers located overseas, including China.

We use this fulfilment model to improve efficiency and reduce unnecessary handling before your order is delivered.

Do you offer free shipping?

Yes, we offer free shipping throughout Spain, unless otherwise stated at checkout.

Do you offer returns?

Yes.

Laura & Moreno Marbella offers a 30-day money-back guarantee.

If you wish to request a return, please contact us within 30 days of receiving your order.

Email:

How do I start a return?

Please contact us by email at:

To help us process your request, please include:

  • Your full name

  • Your order number

  • The reason for your return

  • Photos if the item is damaged, defective or incorrect

We will review your request and provide further instructions if your return is approved.

Who pays for return shipping?

For change-of-mind returns, incorrect size selections or unwanted items, the customer is responsible for the return shipping costs.

If the approved return address is our supplier's warehouse in China, the customer is also responsible for arranging and paying for the international return shipment.

This does not affect any statutory rights you may have under applicable Spanish or European consumer protection laws.

When will I receive my refund?

Once your returned item has been received and approved, we will process your refund using the original payment method.

Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.

What if my item is damaged, faulty or incorrect?

Please contact us as soon as possible.

Email:

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and, where possible, the packaging

We will review your request and work with you to find an appropriate solution in accordance with our Returns and Refund Policy and applicable consumer protection laws.