3. Privacy Policy

Last updated: Today

This Privacy Policy explains how Laura & Moreno Marbella ("we", "our", "us") collects, uses, stores and protects your personal information when you visit or make a purchase through lauraandmorenomarbella.com.

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable European and Spanish data protection laws.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Order details

• Payment confirmation details

• Device and browser information

• IP address

• Website usage data, including pages viewed, products viewed and items added to your cart

We only collect personal information that is necessary to operate our business and provide our services.

How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Communicate about your order

• Respond to customer service enquiries

• Process returns, refunds and exchanges

• Prevent fraud and improve website security

• Improve our website and customer experience

• Send marketing communications where you have given your consent

• Comply with legal, accounting and tax obligations

Legal Basis for Processing

Under the GDPR, we process your personal data on one or more of the following legal bases:

• Performance of a contract (to process and deliver your order)

• Compliance with legal obligations

• Our legitimate interests, such as improving our services and preventing fraud

• Your consent, where required, including for marketing communications

Where processing is based on your consent, you may withdraw your consent at any time.

Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that enables us to sell our products and services.

Your personal information may be stored securely through Shopify's servers, databases and applications.

Payments

Payments are processed securely through trusted third-party payment providers.

Laura & Moreno Marbella does not store your complete credit card information.

Depending on your selected payment method, payments may be processed through providers such as Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay or other secure payment services available during checkout.

Sharing Your Information

We only share your personal information where necessary to operate our business or where required by law.

This may include:

• Shopify

• Payment service providers

• Shipping and logistics companies

• Suppliers and fulfilment partners

• Customer support providers

• Email marketing providers (where you have subscribed)

• Website analytics providers

• Government authorities where legally required

All service providers process your information only as necessary to provide their services.

Direct Supplier Fulfilment

Some products may be shipped directly from our suppliers.

Where necessary, we may share your name, shipping address, order details and contact information with suppliers solely for the purpose of fulfilling your order.

Some suppliers may be located outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we take appropriate safeguards in accordance with the GDPR, including the use of approved contractual safeguards where required.

Marketing Communications

If you subscribe to our newsletter, we may send you information about new products, promotions and special offers.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at:

Cookies

Our website uses cookies and similar technologies to:

• Ensure the website functions correctly

• Remember your preferences

• Analyse website traffic

• Improve website performance

• Support the checkout process

Where required by law, we will request your consent before placing non-essential cookies.

You can manage your cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

Although we strive to protect your data, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your orders

• Provide customer support

• Meet legal and tax obligations

• Resolve disputes

• Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights Under the GDPR

If you are located in the European Economic Area, you may have the right to:

• Access your personal data

• Correct inaccurate personal data

• Request deletion of your personal data

• Restrict the processing of your data

• Object to certain processing activities

• Receive your data in a portable format

• Withdraw consent where processing is based on consent

• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at:

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with the revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or the processing of your personal data, please contact:

Laura & Moreno Marbella

Email: ____________________

Website: lauraandmorenomarbella.com